We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

403.948.2733

Why Fear Free

There are a lot of pets that are not getting the veterinary care they should be due to fear, anxiety and stress (FAS). Many owners become stressed when seeing their pet’s anxious behaviours coming to the veterinary clinic.

Fear Free helps professionals deliver better care to their patients by looking after the physical and emotional well being of their patients. Fear Free is the answer to alleviate the FAS in our pets, so clients and their pets enjoy coming to their visits at the veterinary clinic and with the veterinarian. Fear free benefits the pet, client and the clinic staff because if we can get your pet enjoying the visit, everyone wins. We are striving to make the appointment that you and your pet are worried about a fun and exciting appointment that you both will enjoy.

Airdrie Animal Health Centre is a certified Fear Free practice, and all the staff are Fear Free certified. What that means to you is that we all took a certification course (as well as regular ongoing continuing education), allowing us to recognize when your pet is showing signs of FAS and how we as a team can help alleviate it. By communicating with you the signs of FAS and coming up with a plan to help relieve FAS.

It can be as easy as bringing your pet in hungry so we can feed treats all the way up to giving medication to help relieve FAS. Products, supplements and medications such as Pheromones (Feliway and Adaptil) are tools to help you and your pet alleviate FAS. We will be able to get a history from you starting before leaving your house to how the pet reacts to the car and of course, how they react coming to see us. The veterinarian with you will make a plan on what your pet needs based on your pet’s body language and emotional state. Pets communicate mainly through the use of body language via nonverbal gestures and movements. Messages are sent by body posture from the head to the tail. Communicating signs of fear are obvious to most, but signs of anxiety or stress can be subtle. Being able to read your pet’s body language allows us to identify signs of FAS, even the subtle can prevent communication from escalating to aggression.

Call us for more information or stop by and we can discuss fear-free more with you and your pets, so they are not missing out on the veterinary care they need.

Fear Free takes the pet out of petrified.

If you have any questions, give us a call at 403.948.2733.

Written by: Tanya Cajina, Registered Veterinary Technician

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Why Fear Free

There are a lot of pets that are not getting the veterinary care they should be due to fear, anxiety and stress (FAS).

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

1. We are currently operating a "closed door" policy to protect our clients and staff. This means that clients will not be allowed to enter the building. When you arrive in our parking lot, please remain in your vehicle and call us at 403-948-2733. Our staff will come to you to collect your animal for their appointment. If you do not have a phone, or if your animal is experiencing an emergency, please knock on the door to alert our staff.

2. We are still OPEN with the following hours: Monday to Friday: 9:30 am - 4:00 pm and Saturday: 9:00 am - 3:00 pm.

3. At this time, appointments will only be booked when medically necessary. Any non-urgent appointment requests will be temporarily postponed. If you have an emergency that requires immediate attention, please proceed directly to McKnight 24 Hour Veterinary Hospital at 5010 – 4th Street NE, Calgary, AB and call 403-457-0911 to alert them of your arrival.

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, please visit our website.

5. For the time being, credit cards are the preferred payment method. Debit cannot be accepted over the phone, but is available at time of pick up if ABSOLUTELY necessary. We will not be able to accept cash.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Airdrie Animal Health Centre