Your Pet Deserves a Fear Free Practice

Airdrie Animal Health Centre is the 13th certified Fear Free Practice in North America

Most pet owners know that pets need regular veterinary care to stay happy and healthy, but many people dread bringing their fearful or anxious pet to the clinic. Managing a scared animal at the vet’s office can be challenging, so many pets end up missing out on wellness visits and other important care. One study conducted by Bayer showed that almost 40% of dog owners and nearly 60% of cat owners report that their pets hate going to the vet. We want to change that!

At Airdrie Animal Health Centre, we believe all pets deserve access to regular, quality, and low-stress veterinary care. We are committed to providing a calm, stress-free environment for our patients, which is why we have taken the steps necessary to achieve our Fear Free Certification. Our entire team worked for six months to reach this level of certification so we can offer the best possible veterinary experience to our patients.

What is Fear Free Certification?

The Fear Free program was developed by Marty Becker, DVM, after recognizing the need to address the emotional well-being of patients in addition to their physical health. A panel of 160 veterinary and animal behaviour experts have come together to design best practices and recommendations for handling and interacting with pets to help them feel more at ease while visiting the vet.

The Fear Free certification program is designed to teach veterinary professionals:

  • Gentle handling techniques
  • How to recognize the subtle signs of fear in pets
  • How to create positive environmental associations with the veterinary practice

Why is a Fear Free experience important?

It has been well documented that veterinary visits can cause psychological damage to some pets. When animals have repeated exposure to an experience linked to a negative or traumatic event, it’s not easy to erase or reverse. This means that one bad veterinary visit won’t be easily forgotten and will, therefore, make subsequent visits more difficult. Our goal is to restore trust and reprogram the pet’s mind to teach them not to react in “fight-or-flight” mode once they step in the clinic door.

How is a Fear Free Practice different from other Veterinary Clinics?

We are proud to announce the completion of our Fear Free Certification. We are continually working to make our practice as comfortable as possible for our patients by implementing Fear Free techniques, including:

  • Applying gentle, fear free handling techniques that are proven to reduce stress
  • Limited or no restraint when examining or treating a pet
  • More time with each animal (this gives a pet more time to relax and build trust and a positive association)
  • Tasty treats to keep pets occupied during examinations, blood draws, and vaccinations
  • Methods of counter conditioning (like distracting a pet from potentially negative stimuli)
  • Species-specific pheromone sprays in each exam room (can also be applied to kennels or towels draped over crates while waiting)
  • Separate waiting and exam rooms for cats and dogs
  • Skid-free mats on exam tables
  • Getting on the pet’s level (if he or she doesn’t like the table, we’ll get down on the floor)
  • Knowledge and prescription of various supplements or medications that can minimize fear, anxiety or stress

All staff at Airdrie Animal Health Centre strive to serve our community in a calm, compassionate way. We hope you and your pet see a difference! As the Fear Free program says, “…let’s take the PET out of petrified.”



Why Fear Free

There are a lot of pets that are not getting the veterinary care they should be due to fear, anxiety and stress (FAS).

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Last updated: September 29, 2021

Dear valued clients,

Given the current state of the pandemic in Alberta, we have made the decision to return to a closed-door protocol in an effort to do our best to help control the spread of COVID-19. The health and safety of you and all our staff is our top priority so that we can continue to offer your pets the care they deserve. We ask for your patience and understanding while we navigate these challenging times together.

When you arrive for your appointment, please give us a call from your vehicle. We will ask a few questions before we start the appointment and ensure we have all of your information. We will then meet you and your pet at the door. For all appointments, we ask that you wait in your vehicle in the parking lot while your pet is being examined. The doctor will give you a call once your pet is in the clinic so we ask that you have your cell phone on at all times so there are no delays.

If you are picking up food or medication, give us a call and we will put your order in the bins outside the front Dog Entrance. Please note that you can purchase your food through our online store. Just head over to our website https://www.airdrievets.com/ and choose the online store tab at the top.

Thank you for your cooperation and for helping us all stay healthy. Please be considerate of our staff. We ask only for courtesy and kindness when working with our team as they continue to work tirelessly to provide the best level of care for your pet during these trying times.

Thank you for your continued trust in us.

- Your dedicated team at Airdrie Animal Health Centre